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F.A.Q.

 

We strive to answer any of your questions below. If you require additional information from us, contact us by calling 1-800-983-2210. We can also be reached by email at info@lionparts.com

Q: Do you sell any of my personal and/or contact information?

A: Your experience with Lionparts.com is secure. We do not distribute any information you provide. For further information on this, refer to our Privacy Policy.

 

Q: Do you charge sales tax for orders shipped to my state?

A: Lionparts.com is not obligated to collect sales tax in your state.

 

Q: Can I return model-specific parts?

A: Any parts returned for credit or exchange must be in the condition they were received in - unused and in the original packaging. Parts that have been installed, damaged during an attempted installation and/or used in any manner will not be accepted for return.

To prevent ill-fitting pieces and returns, please take care to ensure the part you ordered is for your specific vehicle. Before installing any model-specific parts, please take note of this policy.

 

Q: If there was an issue during my order, can I resubmit?

To avoid duplicating your order, please contact our Customer Service Department for quick and reliable assistance with your purchase. Call us at 1-800-983-2210 or email info@lionparts.com.

Our Customer Service representatives will access your order information in our database and, if it hasn't been submitted, they will place the order on your behalf.

 

Q: How do I cancel an order after it has been submitted?

A: Of course, we hope you won't. But, if you need to cancel, please contact our Customer Service Department toll-free at 1-800-983-2210 as soon as possible to cancel an order. Keep your order number nearby.

Our team will try our best to prevent the order from being processed, but bear in mind that our order-fulfillment system is designed to process orders quickly and on their way to customers as efficiently as possible. That means even if you contact our Customer Service team immediately following your order, it may already be in the shipping process. If this is the case and you still don't want the part after its arrival - return it to us.

Please refer to your invoice for return policy details.

 

Q: What are my payment options?

A: To best serve our customers, we accept all major credit cards including: Visa, MasterCard, Discover and American Express. We also accept payments via PayPal.

 

Q: What is your warranty period?

A: We aim to provide best in class products, sourcing only top-notch brands and quality accessories. If your item does become defective within 30 days following your original shipment date, we'll exchange it free or charge or refund the full cost of the merchandise.

Most parts come with a one-year manufacturer's warranty. Please refer to each item's specifications for detailed warranty information.

 

Q: How do I return an item I purchased?

A: We aim to ensure you receive the best quality product, suited to your unique needs.

If a part doesn't fit or you aren't completely satisfied with your purchase, the majority of our products are eligible for a full refund within 30 days of delivery. To be eligible for a refund, products must be unopened.

Please see our detailed Return Policy for more information.

 

Q: How long do refunds take to process?

A: Refunds can be anticipated within four weeks of depositing your package to a return shipper. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return when we receive it (3 to 5 business days) and the time it takes your bank to process our refund requests (5 to 10 business days).

If you require a refund and return, please contact us for authorization. We will notify you via email once we have received and processed the returned item.

For any questions or concerns, call us toll-free at 1-800-983-2210. We can also be reached by email at info@lionparts.com.

 

Q: What if I don't get my order in the standard time frame?

A: If you didn't get an order confirmation number after clicking the "Submit Order" icon, your order may not have been properly processed.

Please contact our Customer Service Department by calling 1-800-983-2210 or email us at info@lionparts.com and our representatives will be happy to assist you.

 

Q: How do I check the status of my order?

A: Please call our dedicated Customer Service team at 1-800-983-2210. A representative will be able to help you.

 

Q: How do I find out the model of my vehicle?

A: Before placing a parts order, please check the exact year, make and model of your vehicle. This will help ensure your purchase is suited to your vehicle.

Look at the operator's manual included with your vehicle for detailed information. Model information is often displayed on the steering head or frame on motorcycles and ATVs.

It is extremely important you provide a model number and not just the model name to guarantee an exact match between your purchase and power sport equipment.

 

Q: Do you have size charts?

A: Yes. You will find size charts listed with each product.

Charts are provided by the manufacturer of the listed product and should only be used as a general guide. People are different. We can't guarantee size charts will reflect every individual.

 

Q: There is something I want, but it isn't listed on your website. Can I place a special order?

A: It depends. We will do everything we can to make sure you find what you're looking for.

Please call our dedicated Customer Service team at 1-800-983-2210. A representative will be able to help you.

 

Q: Do you ship internationally?

A: Lionparts.com currently ships to the United States.

 

Q: My item was in stock online, but is now listed out of stock.

A: Please call our dedicated Customer Service team at 1-800-983-2210. A representative will be able to help you.

 

Q: I can't add items to my shopping cart, see my shopping cart or access the Your Account section?

A: Please call our dedicated Customer Service team at 1-800-983-2210. A representative will be able to help you.